Common Questions

Bills

  1. Why didn’t I get a bill in the mail?
  2. How do I see an itemized bill?
  3. Why did I get a refund when there is still a balance due?
  4. How do I waive or change my Student Gold Health Insurance?
  5. I waived the health insurance.  Why isn’t my bill updated?
  6. What is an authorized payer and how do I authorize one?
  7. How do parents or other authorized payers log in?
  8. What if my authorized payer doesn’t have a computer?
  9. How do I log in to see my detailed/itemized bill?
  10. What is CUBill&Pay?
  11. What is the difference between MyCUInfo and CUBill&Pay?
  12. When is tuition due?
  13. I see multiple charges on the bill and I think I’m being overcharged.
  14. I have a financial hold.  Why?
  15. When will I get my confirmation deposit back?
  16. I am an out-of-state graduating senior (undergraduate) and I have only one or two more classes to take.  Do I have to pay full out-of-state tuition?

See Troubleshooting for more help.

1. Why didn’t I get a bill in the mail?

Tuition and fee bills are online only.  No bills are mailed.  Bills are available soon after students register for classes and the billing cycle begins.  If you are a student, log in to MyCUInfo and follow these instructions to view and pay the bill.  If you are not the student, you can be authorized by your student to view and pay the bill.  Then you will log in to CUBill&Pay, our online billing and payment system.  Here are instructions for authorized payers to view and pay the bill.

Return to top

2. How do I see an itemized bill?

Click on Current Statement in CUBill&Pay.  This will show you the bill as of the date it was issued.  You can also see a summary of the charges on the account for the date range of the current semester by clicking Account Status in CUBill&Pay.  For step-by-step instructions with screen-shots, please see our How-To’s.

Return to top

3.  Why did I get a refund when there is still a balance due?

If you receive Title IV financial aid such as a Pell Grant or a Federal Student Loan, the aid is limited to pay tuition, mandatory fees, and room and board in accordance with federal regulations.  This can result in a refund being issued to you before the rest of the charges (health insurance, parking permit, etc.) are paid.  To avoid this and potential late and finance charges, you can grant permission in MyCUInfo for Title IV aid to apply to all charges on the bill.  For step-by-step instructions, please visit our How-To’s.  Whether or not you choose to grant permission, all charges are due by the due date published on the bill.

Return to top

4. How do I waive or change my Student Gold Health Insurance?

  • How to Select or Waive Insurance on MyCUInfo, or
  • Complete the insurance form you received in your insurance packet, or
  • Go to Wardenburg Health Center and complete a waiver form.

More information is on the health insurance web site.

Return to top

5.  I waived the health insurance.  Why isn’t my bill updated?

Official bills in PDF format are issued about once a month if there is activity on the student account, so you won’t see the insurance credit on the PDF bill until the month after you waived it.  To verify that the health insurance has been taken off the account, go to Account Status in CUBill&Pay.  The insurance will show zero.  In addition, the Current Balance will be updated to reflect the credit on the account.

Return to top

6.  What is an authorized payer and how do I authorize one?

See our How To’s to find out how to set this up.

Please note: Students are NOT REQUIRED to authorize payers; however, it is available to them if they choose to do so. Students are ALWAYS responsible for paying any charges they accumulate through the university.

Return to top

7.  How do parents or other authorized payers log in?

Once you are an authorized payer, you will get an e-mail with a link to CUBill&Pay when bills are available online.  You may also link to CUBill&Pay from our website.  The first time you log in, you will be prompted to change your temporary password. After logging in, you will be able to set up and store your own profile and account information; review the bill; view any past bills; make a payment; or view any past online payments you have made online on the student’s behalf through CUBill&Pay.

Return to top

8.  What if my authorized payer doesn’t have a computer?

The Student Billing department is willing to help you and your authorized payer come up with strategies to make your payment process as easy as possible. Please give us a call if this is the case (303) 492-5381.

You can always print the bill and mail your payment.  It is recommended that payments be mailed at least 10 business days before the due date because postmarks are not honored.  To print the bill, click on the PDF logo on the right hand corner of your bill to download and print. You can also forward copies of your bills to parents/other payers.

Return to top

9.  How do I log in to see my detailed/itemized bill?

Authorized payers and students will be sent an e-mail notification when the bill is available to view online. You can click the link in the e-mail, or students can log on to MyCUInfo to view and pay the bill. Parents and other authorized payers MUST log on directly to CUBill&Pay in order to view the bill. Parents and other authorized payers must get the login name and password from your student. For step-by-step instructions, please see our How-To’s.

After you log in to CUBill&Pay, you can view the billing statement; print a copy of the billing statement; forward the bill to someone as an e-mail attachment; students can sign up authorized payers; set up and store your bank account information; and make an online payment.

IMPORTANT: Check your university e-mail account regularly for all official university communications. Authorized payers and students will receive an e-mail notification alerting them that a new bill is available. It is the student’s responsibility to check their e-mail and view their bill to avoid late payments. Additional charges may occur throughout the semester.

Return to top

10.  What is CUBill&Pay?

CUBill&Pay is an electronic billing and payment system for students, parents and/or other authorized users. With CUBill&Pay, students automatically receive an e-mail notification at their colorado.edu e-mail address stating when the official tuition bill is available for viewing and payment. Students can then log on to MyCUInfo and view their bill (How to View Bill). Students can also give parents or other payers access to CUBill&Pay so they also receive an e-mail notification when the official bill is available to view online. This is called “Authorizing Payers.” (How to Authorize Payers) Parents and authorized payers log on directly to CUBill&Pay via our website to view the official bill, print it, and/or pay it online in a secure setting. (Authorized Payer – How to View Bill)

Return to top

11.  What is the difference between MyCUInfo and CUBill&Pay?

MyCUInfo is a portal for students to access billing information (including CUBill&Pay) grades, schedules, and registration. Students get to CUBill&Pay through MyCUInfo. CUBill&Pay has official monthly billing statements and access to view, print, and pay bills online. Parents as authorized payers can access billing information by logging directly into CUBill&Pay.

Return to top

12.  When is tuition due?

The payment due date is on the bill and also on our website.

Return to top

13.  I see multiple charges on the bill and I think I am being overcharged.

If you see the Capital Construction Fee and the Student Computing Fee multiple times on your bill, it is because these two fees are charged based on the number of credit hours a student is enrolled in.  When a student is enrolled half time, only half of the fee is charged.  As students enroll in more credit hours, the second half of the fees is charged.

Also, some course and program fees are charged by the course so you may see multiple fees but they aren’t duplicates.  For instance, if you are enrolled in more than one Chemistry class, you will be charged more than one Chemistry Program Fee.

Return to top

14.  I have a financial hold. Why?

A financial hold is placed on a student’s account when the bill has a past due balance. The hold will prevent you from registering for classes, obtaining transcripts, or receiving your diploma. Pay your past due amount on MyCUInfo and the financial hold will be automatically lifted within 24 hours. If your hold is not lifted, contact the Bursar’s Office.

Return to top

15.  When will I get my confirmation deposit back?

See Confirmation Deposit Refunds.

Return to top

16.  I am an out-of-state graduating senior (undergraduate) and I have only one or two more classes to take.  Do I have to pay full out-of-state tuition?

Out-of-state graduating seniors (undergraduates in any school or major) who have exactly one course required to earn their bachelor’s degree and enroll in only that one course on the main campus, may be eligible to receive a scholarship in the amount of 50% of their tuition only.  Out-of-state graduating seniors who have exactly two courses (maximum of 8 credit hours) required to earn their bachelor’s degree and enroll in only those two courses (at least one on the main campus), may be eligible to receive a scholarship in the amount of 25% of their tuition only.  All other charges and fees apply as normal to both groups.   This scholarship is offered only during the final semester before completing degree requirements and must be approved prior to completion of the student’s final semester.  This is available only in fall and spring semesters. Your academic situation and enrollment must be verified by your academic advisor.

For information to see if you are eligible, e-mail Michael Grant in the Office of the Associate Vice Chancellor for Undergraduate Education at michael.grant@colorado.edu.  In your email, please include your name and e-mail address, student ID, whether exactly one course remaining or exactly two courses remaining (no others are eligible), e-mail address of your academic advisor, and your semester of graduation.

Return to top