Common Questions

Student Accounts and Billing

  1. Why didn’t I get a bill in the mail?
  2. How do I see an itemized bill?
  3. Why did I get a refund when there is still a balance due?
  4. How do I waive or change my Student Gold Health Insurance?
  5. I waived the health insurance.  Why isn’t my student account updated?
  6. What is an authorized payer and how do I authorize one?
  7. How do parents or other authorized payers log in?
  8. What if my authorized payer doesn’t have a computer?
  9. How do I log in to see my account details?
  10. What is CUBill&Pay?
  11. What is the difference between MyCUInfo and CUBill&Pay?
  12. When is tuition due?
  13. I see multiple charges on the student account and I think I’m being overcharged.
  14. I have a financial hold.  Why?
  15. When will I get my confirmation deposit back?
  16. I am an out-of-state graduating senior (undergraduate) and I have only one or two more classes to take.  Do I have to pay full out-of-state tuition?

See Troubleshooting for more help.

1. Why didn’t I get a bill in the mail?

Tuition and fee bills are online only.  No bills are mailed.  Tuition and fees are posted to student accounts soon after students register for classes and the billing cycle begins.  If you are a student, log in to MyCUInfo and follow these instructions to view and pay tuition and fees.  If you are not a student, your student can give you access to view the student account and pay online.  This is called “authorizing payers.”  Click here for instructions on how students authorize payers.  Once you are an authorized payer, log in to CUBill&Pay to view the student account and pay online.

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2. How do I see an itemized bill?

Log in to CUBill&Pay.  Click on View Accounts > Current Statement.  This will show you the bill as of the date it was issued.  You can also see a summary of the charges on the account for the date range of the current semester by clicking Account Detail in CUBill&Pay.  For step-by-step instructions with screen-shots, please see our How-To’s.

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3.  Why did I get a refund when there is still a balance due?

If you receive Title IV financial aid such as a Pell Grant or a Federal Student Loan, the aid is limited to pay tuition, mandatory fees, and room and board in accordance with federal regulations.  This can result in a refund being issued to you before the rest of the charges (health insurance, parking permit, etc.) are paid.  To avoid potential late and finance charges, you can grant permission in MyCUInfo for Title IV aid to apply to all charges on your student account.  For step-by-step instructions, please visit our How-To’s.  Whether or not you choose to grant permission, all charges are due by the published due date.

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4. How do I waive or change my Student Gold Health Insurance?

Insurance selection/waiver must be done online through MyCUInfo. For instructions click here (www.colorado.edu/studentinsurance).

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5.  I waived the health insurance.  Why isn’t my student account updated?

To verify that the health insurance has been waived, go to View Accounts > Account Detail CUBill&Pay.  The insurance will show zero when it has been waived successfully.  In addition, the Current Balance will be updated to reflect the credit on the account.  The PDF statements are issued about once a month if there is activity on the student account, so you won’t see the insurance credit on the PDF statement until the month after you waived it.

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6.  What is an authorized payer and how do I authorize one?

See our How To’s to find out how to set this up.

Please note: Students are NOT REQUIRED to authorize payers; however, it is available to them if they choose to do so. Students are ALWAYS responsible for paying any charges they incur while attending CU.

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7.  How do parents or other authorized payers log in?

Once you are authorized as a payer by your student, you will get an email with a link to CUBill&Pay to change your temporary password.  After logging in, you will be able to set up and store your own profile and account information; review the student account; and view history.  You will also receive monthly email reminders to check the student account.  You can also link to CUBill&Pay from our website.

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8.  What if my authorized payer doesn’t have a computer?

The Student Billing department can help you and your authorized payer come up with strategies to make your payment process as easy as possible. Please give us a call if this is the case (303)492-5381.

You can always print a PDF statement for someone else and mail it to them.  Payments can be mailed, however, note that payments need to be mailed at least 10 business days before the due date because postmarks are not honored.  To print a statement, log in to MyCUInfo, click on the student tab, scroll down to the center Financial section, click on View and Print Bill, click View Accounts > Current Statement.  About midway down the page you’ll see the option to download and print a PDF statement.

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9.  How do I log in to see account details?

Authorized payers and students are sent monthly email reminders to check the student account.  You can click the link in the email, or students can log on to MyCUInfo to view the student account and pay online. Parents and other authorized payers can log on to CUBill&Pay to view the student account and pay online.   Click here for instructions on how students authorize payers.

After you log in, you can view the student account; print a copy of the billing statement; forward the statement to someone as an email attachment; set up authorized payers (only students can do this); set up payment profiles and pay online.

Monthly email reminders are sent to your Colorado.edu email address so check your email regularly for this important information.  It is the student’s responsibility to check their student account regularly to avoid late payments. Additional charges may be incurred throughout the semester.

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10.  What is CUBill&Pay?

CUBill&Pay is an electronic billing and payment system for students, parents and/or other authorized users. With CUBill&Pay, students automatically receive monthly email reminders at their Colorado.edu email address reminding them to check their student account. Students view their student account in MyCUInfo. Students can also give parents or others access to CUBill&Pay so they can view the student account as well.  This process is called “authorizing payers.”  Authorized payer also receive monthly email reminders to view the student account.  Click here for instructions on how students authorize payers.

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11.  What is the difference between MyCUInfo and CUBill&Pay?

MyCUInfo is the student portal.  Students access registration, class schedule, grades, tuition and fees, and financial aid in MyCUInfo.  CUBill&Pay is CU Boulder’s online billing and payment system where parents who are authorized payers can access student account information and pay online.

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12.  When is tuition due?

Due dates are listed on the View Accounts page as well as our website.

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13.  I see multiple charges on the student account and I think I am being overcharged.

If you see the Capital Construction Fee and the Student Computing Fee multiple times, it is because these two fees are charged based on the number of credit hours a student is enrolled in.  When a student is enrolled half time, only half of the fee is charged.  As students enroll in more credit hours, the second half of the fees is charged.

Also, some course and program fees are charged by the course so you may see multiple fees but they aren’t duplicates.  For instance, if you are enrolled in more than one Chemistry class, you will be charged more than one Chemistry Program Fee.

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14.  I have a financial hold. Why?

A financial hold is placed on a student’s account when the balance is past due. The hold will prevent you from registering for classes, obtaining transcripts, or receiving your diploma. Pay your balance in MyCUInfo and the financial hold will be automatically lifted within 24 hours. If your hold is not lifted, contact the Bursar’s Office.

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15.  When will I get my confirmation deposit back?

See Confirmation Deposit Refunds.

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16.  I am an out-of-state graduating senior (undergraduate) and I have only one or two more classes to take.  Do I have to pay full out-of-state tuition?

Out-of-state graduating seniors (undergraduates in any school or major) who have exactly one course required to earn their bachelor’s degree and enroll in only that one course on the main campus, may be eligible to receive a scholarship in the amount of 50% of their tuition only.  Out-of-state graduating seniors who have exactly two courses (maximum of 8 credit hours) required to earn their bachelor’s degree and enroll in only those two courses (at least one on the main campus), may be eligible to receive a scholarship in the amount of 25% of their tuition only.  All other charges and fees apply as normal to both groups.   This scholarship is offered only during the final semester before completing degree requirements and must be approved prior to completion of the student’s final semester.  This is available only in fall and spring semesters. Your academic situation and enrollment must be verified by your academic advisor.

For information to see if you are eligible, email Michael Grant in the Office of the Associate Vice Chancellor for Undergraduate Education at michael.grant@colorado.edu.  In your email, please include your name and email address, student ID, whether exactly one course remaining or exactly two courses remaining (no others are eligible), email address of your academic advisor, and your semester of graduation.

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