Common Questions

Common Questions from Parents

  1. How do I pay my student’s bill?
  2. Why did my student get a refund when there is still a balance due?
  3. How are bills distributed?
  4. What if I do not receive an e-mail notification?
  5. Can I pay the tuition and fee bill from more than one account?
  6. How much is the bill going to be?
  7. How much does my student owe?
  8. When is tuition due?
  9. What if I can’t pay on time?
  10. What are mandatory fees?
  11. What are course fees?
  12. What is the College Opportunity Fund?
  13. Why can’t I automatically see my student’s bill or other information?
  14. How does my student receive a refund?
  15. How are refunds issued for Parent PLUS loans?

 

1.  How do I pay my student’s bill?

With CUBill&Pay, students can authorize their parent(s) and/or other payers (up to five people) to make payments to their bursar account on the students’ behalf. The authorized payers will receive an e-mail notification when their student’s bill is available and will be able to pay and view the bill online at CUBill&Pay.

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2.  Why did my student get a refund when there is still a balance due?

If your student receives Title IV financial aid such as a Pell Grant or a Federal Student Loan, the aid is limited to pay tuition, mandatory fees, and room and board in accordance with federal regulations.  This can result in a refund being issued to the student before the rest of the charges (health insurance, parking permit, etc.) are paid.  To avoid this and potential late and finance charges, students can grant permission in MyCUInfo for their Title IV aid to apply to all charges on the bill.  For step-by-step instructions, please visit our How-To’s.  Whether or not your student chooses to grant permission, all charges are due by the due date published on the bill.

3.  How are bills distributed?

Bills are online.

All students and authorized payers receive an e-mail when the official tuition and fee bill is available online. The e-mail will have a link directing you to the CUBill&Pay website.

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4.  What if I do not receive an e-mail notification?

Bills must be paid by the due date to avoid late and finance charges even if you or your student does not receive the official e-mail notification. Students are able to view their account balance online anytime on MyCUInfo and authorized payers can log into CUBill&Pay anytime.

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5.  Can I pay the tuition and fee bill from more than one account?

Yes.  Enter each transaction separately in CUBill&Pay.  You’ll need the routing and account numbers for each account you wish to use.

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6.  How much is the bill going to be?

Tuition and mandatory fee rates are decided the Board of Regents by June 30 of every year for the following fall, spring, and summer semesters. To view the most recent tuition and fee rates, please see Tuition and Fees.  Or, use the Bill Estimator.

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7.  How much does my student owe?

Students can view their account balances 24/7 through MyCUInfo. Please note that the tuition and fee bill, and any other charges accumulated while at the university are in the student’s name, and ultimately the student is responsible to make sure the charges are paid in full.

If your CU student has authorized you as a payer on CUBill&Pay, you can log in and view the monthly statement.  See our How-to’s for instructions.

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8.  When is tuition due?

Refer to our due dates page for due dates.

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9.  What if I can’t pay on time?

Accounts with unpaid balances as of the due date for each semester will be subject to late and finance charges and a financial hold. This will result in a student’s inability to register for a future term, withholding of a transcript and/or degree, and/or unenrollment from future term classes. See Payment Terms.

Or, you might be Interested in our two-payment plan.

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10.  What are mandatory fees?

Mandatory fees are charged to all students (in addition to tuition) to provide services such as the recreation center, on-campus computer labs, an RTD bus pass, and many other programs. Details can be found for each academic year and the summer semester on our Tuition and Fees page, under Mandatory Fees.

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11.  What are course fees?

Some courses carry an additional fee for enrolled students, at the discretion of the department offering the course. Detailed course fees for each semester can be found on our Tuition and Fees page, under Course Fees.

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12.  What is the College Opportunity Fund?

The College Opportunity Fund (COF) is a state voucher (also called a stipend) that helps Colorado in-state families offset rising higher education costs. All Colorado in-state, undergraduate students are eligible. It is not financial aid. It is the state’s way of contributing to Colorado in-state undergraduate education at public universities and colleges. Students must apply once at College Assist, and authorize on MyCUInfo. The COF credit will then appear on the bill.

For more information, go to the COF FAQ’s.

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13.  Why can’t I automatically see my student’s bill or other information?

Because of the federal Family Educational Rights and Privacy Act (FERPA), the university will not disclose specific information about student accounts without the student’s written permission. However with CUBill&Pay, students can authorize parents to become an authorized payer, allowing you to both view and pay the university bill. (This access does not allow you to see grades, schedules, or information other than the student’s bill.)

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14.  How does my student receive a refund?

Refunds are directly deposited into students’ designated bank accounts. To sign up, go to direct deposit.

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15.  How are refunds issued for Parent PLUS loans?

See the PLUS Refunds for information on refunds.

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